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Return Policy

According to the Romanian law, government decision 34 / 2019, article 9, you have the right to return products without reason if you notify us in 14 days since you received the products.
The products has to be sent to our premises on the client expense, in maximum 14 days since the notification.
If the products is in good condition and with all the accessories, then we will return the money, including the initial shipping cost in maximum 14 days. The customer is responsible for decreasing the value of the product.

This return policy is not applicable for companies.

In your account you will find the return form. We recommend you to complete this form so we can process faster your request. The form is not mandatory, but is recommended. You can use any means to send us the notifications. We don’t process requests sent after 14 days from the date you received the products.

You can return with any carrier, but we recommend Fan Curier. You can also return the products to our headquarters: Nades Street, 3A, Bucharest


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