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Service / Warranty


All the products purchased from this website receive commercial warranty (specified in the product details), and also the 2 year legal compliance warranty.
1. Please access the warranty form on our website or in your account and describe as detailed as possible the problems you have with the product. You can also download the form from here. After you fill the form send it to comenzi@arcoexpert.ro or by mail to our address: Nades street, 3A, Bucharest, Romania.
2. We will contact you as soon as possible
3. In 3 to 5 days from our confirmation we will send a courier to your address to pick up the product.

The shipping cost ( 16 RON) will be supported by BrandGSM only if the product is indeed faulty. If not we will send the product back with a cost of 32 RON( the shipping from you to us, and from us to you)

IMPORTANT!
We only offer warranty for products sold by BrandGSM. For other sellers please check their store page to read the conditions.

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