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Terms & Conditions


ART 1. Terms & Conditions

Acceptance of terms and conditions is a sale / purchase contract concluded between the Client and SC ARCO EXPERT SRL, as the site owner and implicit of the online store, which will be referred to as the Seller. This contract creates mutual rights and obligations for both parties.

Seller information:

SC ARCO EXPERT SRL, Str.Vulturilor 92, sect.3, Bucuresti
Tel: 021-3239440
VAT Number-RO12652474, Register number: J40/982/2000
e-mail adress: hello@brandgsm.ro

If you have any issues with an order that do not seem to be solved by email or with the person you are discussing, you can get in touch for a free internal conciliation with Andreea Munteanu, andreea.munteanu@arcoexpert.ro. You will receive a response within 48 hours at most.

The seller has the right to make changes to these terms without further notice, so we recommend that you read carefully each time you order or use our website to see the conditions that you agree with.

ART 2. Privacy Policy

Please review our Privacy Notice and Cookie & Internet Advertising Policy, as part of this Terms and Conditions.

ART 3. PROMOTIONS AND CONTESTS

The rules for promotions and contests will be established by the seller and made available for participants and customers through this website.
Only the orders that strictly follow the rules will benefit from specific promotions. The seller does not guarantee the stock availability of the promotional products and may interrupt or cancel it at any time without prior notice.

ART 4. MINORS

The seller does not sell to minors. If you are under 18 years old and access this website and want to purchase some products, please ask your parents or legal guardian to confirm the order. Please note, in the case of orders sent by minors, parents will be responsible for accepting the order!

ART 5. TYPOS AND TEHNICAL ERRORS

In case of price typos or technical errors, the Seller will notify the Customer as soon as possible and will return the money in case the order wasn’t processed
If the delivery has been made and the Customer wishes to return the product, this will be at the expense of the Seller and also the value of the product will be refunded.

ART.6. ORDER CONFIRMATION

Confirmation of the order by the Client is implicitly also acceptance of the terms and conditions. The date of the contract is the date of order confirmation. The products will be transferred to the Customer's property at the time of full payment of the order.

ART 7. THE ORDER PROCEDURE

All products that are intended to be purchased shall be put in the cart.
The order is sent only after the Customer completes the form with the information needed for order processing. The order will be confirmed:

- with an automated e-mail (order proforma)
- by phone: the customer can be contacted by one of the seller’s operators to set final details for delievery and payment.

ART 8. Payment

There are multiple payment options:
The payment can be made in the seller’s accounts with payment order or with debit / cred card
The customer has also the option to pay cash on delivery.

ART 9. DELIVERY

  • FOR PRODUCTS SOLD BY BRANDGSM

            The standard delivery time is 24-48 h for orders placed before 3 PM, with this exceptions:

  • We don’t have the products in the central warehouse
  • The order is for customized products
  • The products are preordered from the supplier’s stock
  • The carrier doesn’t deliever within the set deadline
  • The customer can’t be found at the address or the delivery information aren’t complete.

Shipping fees for Bucharest:

- 10 lei - for orders with value under 150 lei
- Free shipping for orders with value equal with 150 lei, or more.FOR PRODUCTS SOLD BY OTHERS

Shipping Fees for other cities:

- 16 lei - for orders with value under 150 lei
- Free shipping for orders with value equal with 150 lei, or more.

  • For products sold by other VENDORS

Every vendor sets his own rules for shipping. Please check the vendor page for terms and conditions.

ART 10. Return policy

The Seller guarantees that the received products are the ones ordered on this website. You can request additional details before the order is processed.
More details about return policy can be found here:

ART 11. COPYRIGHT AND USE OF CONTENT

The entire content of BRANDGSM.RO is the property of ARCO EXPERT SRL and its suppliers and is protected by the Copyright Law and the intellectual and industrial property laws. The content is created internally by the BrandGSM.ro team or made available by the supplier / producer. If you find a copyright infringement or want to use content from the BrandGSM.ro site, please contact us at hello@brandgsm.ro.

ART 12. GUARANTEES

According to the law.

ART 13. LEGAL DISPUTES

Any dispute or controversy arising under or in connection with this Terms and Conditions shall be resolved through the negotiation between the parties. Any such dispute not satisfactorily settled by negotiation, may be brought as a claim by either part and will be settled by the Court that has jurisdiction within the Seller’s area.

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